Aerospace Garage

Upskill / Flight Operations / Crew resource management and threat and error management

Crew resource management and threat and error management

CRM history and competencies, the TEM model and LOSA, briefings, monitoring, speaking up, decisions, startle, automation and MRM, under ICAO, EASA and FAA rules

By Aerospace Garage Desk · Introductory · 45 minutes · 24 narrated pages

What you will be able to do

  • ✓ Explain why crew resource management emerged, how it evolved into threat and error management, and how ICAO and EASA competencies describe it as observable behaviour.
  • ✓ Apply the threat and error management model to classify threats, errors and undesired aircraft states, and explain how a line operations safety audit measures them.
  • ✓ Use interactive briefings, monitoring, cross-checking and structured escalation to share information and challenge effectively.
  • ✓ Apply a structured decision model such as FOR-DEC, and manage workload, startle and automation on the flight deck.
  • ✓ Relate CRM to cabin crew, dispatchers and maintenance staff, including the Dirty Dozen, and summarise the EASA and FAA training requirements.
  • ✓ Analyse the official findings on Atlas Air Flight 3591 and draw the lessons for automation surprise, startle, monitoring and a positive transfer of control.

Course content

Session 1 · Foundations of crew resource management

1.1

  1. Why crew resource management exists · free preview
  2. The generations of CRM
  3. The CRM competencies
  4. Worked example: who is watching the fuel?
Session 2 · Threat and error management

1.2

  1. Threats: what the crew did not create
  2. Errors and undesired aircraft states
  3. Countermeasures and the line operations safety audit
  4. Worked example: a TEM analysis of an approach
Session 3 · Communication, briefings and monitoring

1.3

  1. Communication and briefings
  2. Speaking up: inquiry, advocacy and assertion
  3. Monitoring and cross-checking
  4. Worked example: a briefing rewritten
Session 4 · Decisions, workload and startle

1.4

  1. Decision making: FOR-DEC and other models
  2. Workload management and situation awareness
  3. Startle and surprise
  4. Worked example: a diversion decision with FOR-DEC
Session 5 · Automation management and monitoring in practice

1.5

  1. Automation management
  2. Mode awareness and energy monitoring
  3. Keeping manual flying skills
  4. From the investigation file: Atlas Air Flight 3591
Session 6 · The wider team, the rules and measuring CRM

1.6

  1. Maintenance resource management and the Dirty Dozen
  2. CRM beyond the flight deck: cabin crew and dispatchers
  3. The rules: EASA, FAA and ICAO requirements
  4. Worked example: coding a LOSA observation

Who this course is for

Upskill courses are for professional development and are not approved by any aviation authority. Learner Terms

Course content © Aerospace Garage Limited. All rights reserved.